Audio Interview with Katheryn Meagher: "Why Amazing Customer Service Starts With An Interview"
Katheryn is an
extremely passionate Results-driven Human Resources Professional with
a successful twenty-year track record of progressive and diverse
responsibility in the HR world.
During our interview,
Katheryn shares with us:The
most important questions to ask during an interview (not what you
might think!), How
to ensure that reference checking gets you the truth about the
employee, How
to ensure the staff you hire are the best applicants every time and much more.
Audio Interview with Kevin Foster: "Why Staff Should Be Interviewed 5 Times"
Native Texan, Kevin W.
Foster, is a 25 year veteran of the hospitality industry, with 22 of
those years employed by Four Seasons Hotels and Resorts, the world's
leading company in the field of customer service. Mr. Foster's
extensive conference and catering experience includes
coordination/management of Fortune 500 corporate, sporting and special
events. Mr. Foster currently serves on the Editorial Board for Texas
Meetings + Events Magazine and is the Pre-Opening Consultant for La
Torretta Del Lago. Click Here To Listen Now
Audio
Interview with Bobby Fitzgerald: "Nobody Grew Up Wanting To Be A Waiter
& Why That Changes How We need To Manage Our Business"
Author Robert "Bobby"
Fitzgerald is a 25 year customer service veteran and Director of
Operations of a 400 employee company which serves over 20,000
customers a week. He has written dozens of articles on management
and business for numerous outlets including Kiplinger.com,
Examiner.com and The American Management Association and he speaks
at Universities across the country on the hospitality industry and
careers in management. Click Here To Listen Now
Audio Interview with Victoria Meyers: "We Are Not Order Takers, We Are Salespeople"
Victoria
Meyers is a hospitality executive with 20 years of experience in
problem
resolution and staff enhancement, In this interview Victoria shared
information with us such as whether Bars should cut back services in
the current economy, how to find new revenue streams for your business,
how to introduce package deals to your bar and much more. Click here to Listen Now
Audio Interview with James Wedmore: "Why It's OK to Touch Customers and Why You Should Do More of It!"
James made more money as a bartender
than any other bartender that we have ever come across. Partly due
to his amazing skill as a bartender, but largely due to 28 amazing
tips and tricks he used to convince customers (unwittingly!) to part
with their cash!
He has since setup a business that
teaches other bartenders how to double, triple and quadruple their
tips, set up their own bartending business and live the lifestyle of
their dreams!
James will share with us his secrets
which in turn you can share with your own bar service staff.
James will also show us how we can
use the same tricks to increase the average spend of each and every
customer. Effortlessly!
VIDEO TUTORIAL: How to track what your customers are saying about your business online More
and more of your customers are coming to your bar with web enabled
mobile phones and are sending out messages on Twitter and Facebook
while they wait for service. If they're not doing this, then they're
going home and blogging about their experience later. In this video, we
show you how to keep tabs on mentions of your business online. more>>
WEBINAR: Bar Websites: The 5 things they must contain I hosted a great webinar recently with Jennifer Haubein from Websites2Grow about the 5 Things Every Website Must Contain.
We spoke for more than an hour and came up with tons of great ideas for
improving your website, getting out of website hostage situations and
what solutions are available to get a great bar website live in less
than 24 hours for less than what a bartender makes in tips on a Tuesday
night! You can catch the replay of our video and audio chat completely free of charge here: http://budurl.com/5WebSecrets
AUDIO PRESENTATION: 5 Ways Staff are stealing from you right now & 5 Ways to stop it happening in the future Barry
Chandler, Founder of Barkeeper discusses 5 common staff tricks that
opportunistic staff can take advantage of at your expense. Using real
life case studies, Barry sheds light on tricks you may not have
considered as well as discussing how best to secure your business
against potential fraud. Listen Now>>
Free Tip of the Week
Sign up Now
Bar Operations Features
"All you need to know about Limiting Losses in the Bar"
The Hospitality Shop in conjunction with Barkeeper brings you this exclusive handbook designed to assist you reduce the risk of losses in your Bar. Instant Download
Basic Food Hygiene - Certified Course - CD Legislation requires all staff who handle food on a day to day basis in their job to be trained to level 1, Basic Food Hygiene. Use this certified course to train your staff and offer unlimited use through easy learning modules.
HACCP & Food Management Training CD This helpful CD gives you the information and tracking documentation to meet legislative needs in easy to follow modules.
Customer Service Training CD Ideal for your whole team or individual learning. Included in each of the ten fantastic sessions are Information and Guidance, Tips and techniques to implement and more.
You have chosen to leave Barkeeper.co.uk and navigate to Barkeeper.ie. Please note that membership of either site does not include membership of the other.
Both sites contain different content tailored to the particular market. If you would like your membership changed to instead allow access to Barkeeper.ie, please contact us on info@barkeeper.ie.
If you would like to navigate to Barkeeper.ie, press continue now, or to remain on Barkeeper.co.uk, press cancel.
Print this page
Tell a friend
Audio Interview with Katheryn Meagher: "Why Amazing Customer Service Starts With An Interview"
Audio
Interview with Bobby Fitzgerald: "Nobody Grew Up Wanting To Be A Waiter
& Why That Changes How We need To Manage Our Business"
Audio Interview with Victoria Meyers: "We Are Not Order Takers, We Are Salespeople"
Audio Interview with James Wedmore: "Why It's OK to Touch Customers and Why You Should Do More of It!"
AUDIO PRESENTATION: 5 Ways Staff are stealing from you right now & 5 Ways to stop it happening in the future
